Technician checking cabling for a large wall-mounted display in a modern corporate boardroom
Service & Support

We’re Here to Help — Request Service

Whether you need a SMART Board installation, AV system troubleshooting, or general support, our team at Duplicom is ready to assist. Fill out the form below and we'll get back to you promptly with the help you need.

After the installation

We are here to support you

We can help with service and support. The more information you can provide about the issue, the quicker we can expedite support and resolve the problem.

  • Support

    Help with the systems we install.

  • Service

    SMART Board installation and service requests.

  • Troubleshooting

    AV system troubleshooting with our team.

  • Follow-up

    We get back in touch with the help you need.

What happens next

How a service request works

  1. 01

    Send your request

    Complete the service form with as much detail about the issue as you can provide.

  2. 02

    A service ticket is created

    Once received, we create a service ticket for your request.

  3. 03

    Duplicom follows up

    We are back in touch within 24-hours.

Professional audio video equipment rack with amplifiers and neatly routed cabling
Wall-mounted audio video control panel beside a meeting room entrance
Installed systems

We know the technology we install

Duplicom designs and installs audio video systems across London and Southwestern Ontario — and supports them once they are in the room.

  • Installed AV systems

  • Displays

  • Conferencing technology

  • Presentation systems

  • Interactive technology

Response

Once received, we will create a service ticket and be back in touch within 24-hours.

You are also welcome to call our toll-free number, 1-800-265-1574.

Request Service

Service Form

We can help with service and support! Please complete the form below and we will get in touch with you promptly. The more information you can provide about the issue, the quicker we can expedite support and resolve the problem.

Prefer to call

1-800-265-1574

Form area

Duplicom service request form

The Duplicom service request form will appear here. In the meantime, please call or email us and we will create a service ticket.

Talk to Duplicom

Need help? Reach Duplicom directly.

Want to work with us?

Support for the technology you rely on

Send us the details of the issue and we will create a service ticket and be back in touch.